Privacy Policy

Pearl Lemon Pets (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of individuals who visit our website, enquire about our services, or engage with us for international pet relocation services. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you interact with our website or services.

This policy applies to users based in India and internationally and should be read carefully to understand our practices regarding personal data.

1. Who We Are

Pearl Lemon Pets provides international pet relocation services for dogs, cats, and permitted exotic pets travelling overseas from India. We operate as part of the Pearl Lemon Group, established in 2016, and manage client data as part of delivering regulated, compliance-led relocation services.

For the purposes of applicable data protection laws, Pearl Lemon Pets acts as a data controller in respect of personal data collected through this website and during service delivery.

2. Information We Collect

We collect personal information only where necessary to provide our services, respond to enquiries, or comply with legal and regulatory obligations.

2.1 Information You Provide Directly

When you interact with us, you may provide personal data including:

Full name
Email address
Telephone number
Residential address
Pet details (species, breed, age, medical information relevant to travel)
Travel plans and destination country
Documentation provided for export or relocation purposes
Any information shared through enquiry forms, email, or phone communication

Providing this information is voluntary, but certain details are required to assess and deliver international pet relocation services.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect limited technical information, including:

IP address
Browser type and version
Device type
Pages visited and time spent on the site
Referring website or source

This data helps us understand how users interact with our website and improve functionality.

3. How We Use Your Information

We use personal data only for legitimate business purposes connected to our services. These include:

Responding to enquiries and requests
Assessing eligibility for international pet relocation
Preparing quotes and service proposals
Managing documentation and compliance requirements
Coordinating with airlines, veterinary professionals, and authorities
Communicating updates during the relocation process
Improving our website and services
Meeting legal, regulatory, or contractual obligations

We do not use personal data for purposes unrelated to pet relocation or business operations.

4. Legal Basis for Processing

Where applicable under Indian data protection principles and international standards, we process personal data based on one or more of the following grounds:

Consent: Where you have provided information voluntarily through forms or direct communication
Contractual necessity: Where data processing is required to deliver agreed services
Legal obligation: Where processing is required to comply with laws or regulations
Legitimate interests: Where processing supports our business operations without overriding your rights

5. Sharing and Disclosure of Information

We do not sell or rent personal data. We only share information where necessary to deliver services or comply with legal requirements.

5.1 Service Providers and Partners

Personal data may be shared with trusted third parties, including:

Airlines and cargo handlers
Veterinary clinics and certification authorities
Customs and border inspection agencies
Logistics and transport partners
Professional advisers (legal, accounting, compliance)

These parties receive only the information necessary to perform their role and are expected to handle data responsibly.

5.2 Legal and Regulatory Disclosure

We may disclose personal data if required to do so by law, regulation, court order, or governmental authority, including export and import compliance requirements.

6. International Data Transfers

As we provide international pet relocation services, personal data may be transferred to recipients outside India, including destination countries involved in your pet’s relocation.

Where data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in line with applicable standards.

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy
Meet legal, regulatory, and contractual requirements
Resolve disputes or enforce agreements

Once data is no longer required, it is securely deleted or anonymised.

8. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure. These measures include:

Secure data storage systems
Access controls limiting data to authorised personnel
Administrative and procedural safeguards
Regular review of data handling practices

While no system can be guaranteed completely secure, we work to minimise risks associated with data processing.

9. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

The right to access personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of personal data, subject to legal obligations
The right to withdraw consent where processing is based on consent
The right to object to certain processing activities

Requests can be made by contacting us using the details provided below.

10. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience and analyse website usage.

Cookies are small files stored on your device that help us understand how visitors use our site. You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Users are encouraged to review the privacy policies of any third-party websites they visit.

12. Children’s Privacy

Our services and website are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe that a child has provided personal information without appropriate consent, please contact us so the information can be reviewed and removed where appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with the revised date.

Users are encouraged to review this policy periodically to remain informed.

14. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, you may contact us through the details provided on our website.

15. Acceptance of This Policy

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described.